Tag Archives: guidelines

IWA 4: ISO 9001 Applied to Local Governments

The International Workshop Agreement (IWA) system allows guidelines to be issued for compliance with ISO standards for specific sectors. These guidelines are not new requirements, nor do they change the requirements of the standard; the intention is not to be used for compliance or certification, but serve as guidelines for better application of the standard.

The document IWA 4, revised in 2009, is an International set of guidelines created by approval of the ISO Technical Management Board and under the leadership of the Mexican Government Directory of General Norms of the Secretary of the Economy. The objective was to provide “Guidelines to facilitate the application of ISO 9001:2008 to Local Governments.”

This document provides alignment for the application of ISO 9001:2008 to local governments and provides timely examples to facilitate interpretation. In addition, Attachment A provides a process map as a guide for the organization of local government initiatives.

The IWA 4 Attachment B contains an integrated tool for the self-assessment of parameter metrics for the minimum elements that a local government must have in order to comply, or exceed the directives.

The structure of IWA 4 is based on ISO 9001:2008 with the addition of the two attachments as follows:

  1. Objective and scope
  2. Normative references
  3. Terms and definitions
  4. Quality Management System
  5. Management Responsibility
  6. Resource Management
  7. Product Realization
  8. Measurement Analysis and Improvement

Attachment A – Process Map

Attachment B – Assessment for Reliable Governments

The IWA-4:2009 document can be purchased from the ISO website.


Adapted from FIDEGOC (Fundacion Internacional para el Desarrollo de Gobiernos Confiables: International Foundation for the Development of Reliable Goverments).